TERMS OF USE

The owner and operator of this website is the company with the name "GEORGIOS LIAKOPOULOS" , with the distinctive title " HECHO ROPA" which is legally represented by Georgios Liakopoulos . The headquarters of our company are located at: 109 Proussis St., Patras, ZIP Code 26333, Tax Code 101796084, Tax Office 3, Patras.

Before using this website and the services we provide through it, users/visitors are requested to carefully read and comply with the following terms and conditions (hereinafter referred to as the “Terms”) governing the use of our online store and the websites it contains, which are binding on all visitors and users. The user/visitor of the website automatically accepts these Terms if he chooses to register as a member of it or to make a purchase from it. The use of our online store and the services we offer requires the unconditional acceptance of these Terms by the users/visitors. In the event that any user/visitor disagrees with these Terms, he is requested not to use this website.

 

Hechoropa.com has the right at any time and without notice to revise, modify or abolish these Terms unilaterally, according to its free judgment, of course informing this text at the same time of any change or addition. It also reserves the right to establish more specific terms of use, which are considered as a whole with these general Terms of Use, but in case of conflict between them, the specific terms of use prevail. Any invalidity of any of these Terms does not result in the invalidity of the rest. The non-exercise by hechoropa.com of its rights arising from these Terms, does not imply a waiver of these rights, nor does it result in the tacit abolition of a Term. hechoropa.com is not responsible for any breach of these Terms due to reasons of force majeure, such as, but not limited to, earthquakes, fires, floods, extreme weather events, strikes, etc.

Each user/visitor uses this website at his/her own sole responsibility, and its content can in no case be considered to provide advice or direct or indirect encouragement to users/visitors to take any action.

Generally

The use of this website must be done exclusively for lawful purposes and in a manner that does not hinder its use by third parties, and the visitor/user is obliged to use it in accordance with the law, good morals and these Terms and not to carry out acts or omissions that may cause damage or malfunction to it (website), or affect or endanger the provision of services by hechoropa.com. through this.

This website and the services offered through it are intended exclusively for adults. Minors are prohibited from using or visiting it, as well as from entering into transactions. hechoropa.com  bears absolutely no responsibility for any visit to this website and its use by minors, since it cannot control the identity of incoming users/visitors.

Hechoropa.com  is also entitled at any time and without notice to change the nature and content of this website, as well as to suspend or interrupt its operation temporarily or permanently. The operation of this website may also be interrupted or suspended or hindered for reasons beyond the control or will of hechoropa.com.

Users/visitors of this website accept the weakness of www.hechoropa.com  to control all of its content and the services offered through it. Furthermore, www.hechoropa.com  does not guarantee that the use by users/visitors of the website of information, data or materials included in its content do not infringe the rights of third parties.

Returns Policy

In the event that the customer wishes to change or return a product, he has the right to do so within 15 (fifteen) calendar days from the date of receipt.

Specifically, the customer must pack the product well and send it by ELTA courier with RECEIVER'S COST!!!

After shipping, the customer must contact us at 261 261 5185 or by email at info@hechoropa.com and inform us of the shipping code as well as the new product they want to receive.

Once we receive the product and it meets the return terms, we will send the new product with a new shipment.

The cost of the new shipment is charged to the customer with 5 euros (provided it is not defective)
If the exchange or return is for a defective product or a shipping error of our company, the costs are borne by us and not the buyer.

In order to return the products not must be used, worn, washed, modified or damaged and the identification tag along with all the designer's fabric labels must be attached to the product, along with all the documents that accompanied it.

The customer is obliged to try the product he purchased without removing the tag, otherwise it is considered that the product is not in the same condition in which it was delivered and is not accepted.

If all the above conditions are met, the www.hechoropa.com is obliged to replace the product with any other item desired by the customer. In case of a higher value, the difference will be charged to the customer.

CANCELLATIONS – NON-RECEIPTS

Cancellation of an order that has been invoiced/packaged and delivered to the courier company by us is not accepted.

In the event of refusal to accept, indifference to receiving the order or similar malicious act on the part of the customer, HechoRopa reserves the right to take legal action in order to claim damages that may have arisen as a result of the customer's electronic or telephone order.

IN THE EVENT OF REFUSAL OF RECEIPT, NON-RECEIPT OF THE ORDER OR SIMILAR MALICIOUS ACT, THE BUYER IS OBLIGED TO PAY THE SHIPPING AND RETURN COSTS OF THE PRODUCT AS WELL AS THE VAT OF THE RECEIPT THROUGH A BANK DEPOSIT.

HechoRopa will NOT execute an order from a customer with a history of repeated refusals to receive, cancellations, and/or returns using the cash on delivery payment method!!!!

Limitation of liability

Users/visitors who do not trust www.hechoropa.com are invited not to visit or use this website or the services offered through it. Furthermore, users/visitors are invited to use software to protect against electronic viruses, Trojan horses, time bombs, or other harmful programs and elements.

To www.hechoropa.com  is not responsible for side effects and damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use of the products, or to the manufacturer's fault, such as manufacturing defects, incomplete information or instructions accompanying the products, quality of construction, material safety and actual defects. Our liability in the case of a defective product is limited to the obligation to replace it, provided that the conditions for returning products are met.

To www.hechoropa.com  is not responsible for deficiencies in the availability of products due to force majeure, weather phenomena, fire, supplier strikes, illegal behavior of third parties and in general reasons not attributable to the fault of www.hechoropa.com .

This online store provides the content (e.g. information, names, photographs, illustrations, etc.), the products and services available through this website "as is", without any warranty expressed or implied in any way. Also, www.hechoropa.com does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, consequential, incidental, indirect or punitive damages arising from access to this website, or its use, do not create liability for www.hechoropa.com , its executives, employees or associates.

This website, in order to facilitate and serve its users/visitors, may provide, among other things, a connection through "links" hyperlinks or advertising banners, with third-party websites and websites, for the content, the personal data protection policy, the security policy, the completeness and quality of the services provided, or the terms of use of www.hechoropa.com cannot guarantee, nor bear responsibility. The connection to these websites and webpages is made under the exclusive responsibility of each user/visitor. The above third parties, providers of these websites and webpages, also have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and webpages, excluding any responsibility of www.hechoropa.com , such as, but not limited to, liability for intellectual property rights or any third party rights. Consequently, users/visitors are obliged to address directly to the above third party providers, for anything arising from the visit or use of their websites and webpages. Despite the fact that users/visitors of this website accept that www.hechoropa.com is neither obliged nor able to control the security and content of both the websites and webpages and the third-party services to which it provides access, however, it is entitled at any time to remove, modify or interrupt any third-party service or connection to third-party websites and webpages, if in its judgment the law or these Terms are threatened or violated.

Behavior and obligations of users/visitors

Users/visitors are required to comply with all relevant Greek, European and International laws and regulations, including but not limited to legislation concerning the protection of intellectual property, the protection of personal data, the protection of competition, etc. Users/visitors are also required to use this website and the services offered through it in a manner consistent with good morals and these Terms.

The non-compliance of any user/visitor of this website with applicable law and/or these Terms, entitles www.hechoropa.com to to take the necessary measures and take any necessary action to address the said behavior. Thus, in such cases, www.hechoropa.com is entitled for example, to prohibit access to services provided through this website or to delete, edit or move messages, respecting of course the principle of proportionality.

Any costs or compensation that www.hechoropa.com may be required to pay , due to a breach by a user/visitor of his obligations arising from these Terms, are borne by the said user/visitor, who is obliged to pay them to www.hechoropa.com directly and without requiring the latter to resort to the courts.

Visitors-customers who have not received any of their orders in the past without informing us of their cancellation (resulting in our being charged for shipping and taxes) cannot place new orders with the cash on delivery payment method unless they prepay by credit card on the page.
Any repeat orders from such customers with a cash on delivery payment method will be CANCELLED immediately.

Intellectual Property Rights

This website and its content, including images, graphics, photographs, designs, texts, information material, services and products provided, trademarks, names, distinctive features, all forms of data, software, unless otherwise stated for specific third party rights, constitute intellectual and industrial property of www.hechoropa.com  and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything transferred, retransmitted or sent through this website constitutes the property of www.hechoropa.com , as long as such is possible and legal.

Intellectual property is acquired without requiring any further formality and without the need for a contract or a prohibitory clause against its infringement.

Any copying, modification, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative works or misleading the public regarding the actual provider of the website and its content is expressly prohibited.

The names, images, logos, trademarks and distinctive features that represent www.hechoropa.com and appearing on this website, are the property of www.hechoropa.com  or third parties and are protected by Greek, European and international laws on intellectual and industrial property. Their use is expressly prohibited without prior written permission www.hechoropa.com  or their legal owner. Products, names, trademarks and distinctive features of third parties, which appear on this website, constitute the intellectual and industrial property of them, who bear the exclusive responsibility for them.

Personal data

The management by www.hechoropa.com and the protection of the personal data of users/visitors of this website are governed by the relevant Greek and European legislation and these Terms.

When visiting and using this website and in view of the provision by www.hechoropa.com of the services it offers through it, they may be asked to declare information that concerns them (e.g. name, profession, telephone number, email address, date of birth, etc.). The personal data declared by users/visitors anywhere on the websites and services of this website are intended exclusively and solely for ensuring the operation of the respective service and may not be used by third parties without complying with applicable laws. Personal data of users/visitors requested by www.hechoropa.com are limited to information necessary for the operation of the online store and the provision of the services offered through it, with the aim of providing them with the best possible service, always in accordance with the provisions of Law 2472/1997 on the protection of personal data, as well as Law 3471/2006 concerning data protection in the context of electronic commerce, as they apply from time to time.

www.hechoropa.com may collect, store and process personal data of users/visitors of this website, only if the above data is provided by the interested parties voluntarily, for the following purposes:

  • for the provision of services selected by users/visitors through this website (e.g. purchasing products, information about new products, participation in competitions, etc.).
  • for better service to users/visitors.
  • to collect information from users/visitors (feedback) regarding the products and services offered by www.hechoropa.com and to improve them based on the information collected.
  • to inform users/visitors about new products of www.hechoropa.com after their consent.
  • to inform users/visitors about offers on www.hechoropa.com , as well as any competitions, after their consent.
  • for the advertising and promotion of the products of www.hechoropa.com remotely, after consent of the users/visitors.
  • for market research and communication with users/visitors, after their consent.
  • to improve the visibility of www.hechoropa.com

Personal data provided voluntarily by users/visitors of this website may be collected by www.hechoropa.com in a File, stored and processed by it for the relevant purpose.

The owner and controller of the personal data collected in the above manner and of the file created for the above purposes will be www.hechoropa.com , at whose headquarters the above file will also be located.

The recipient of the personal data provided by the users/visitors of this website is only www.hechoropa.com , which may transmit them to companies affiliated with it, for reasons of operational and computerized servicing of its transactional relations with said users/visitors, as well as for statistical and historical reasons. Provided that the user/visitor has completed the relevant field and has consented to the sending of informative and advertising-promotional material to him, www.hechoropa.com may, after informing the user/visitor, communicate his personal data to third parties for the advertising promotion of the products they offer, as well as to companies that carry out market research or other similar activity.

Users/visitors who have disclosed their personal data to www.hechoropa.com have the following rights:

  • The right to access the information that concerns them and is in the possession of www.hechoropa.com .
  • The right to information about (a) all personal data concerning them, as well as their origin, (b) the purposes of the processing, (c) the recipients or categories of recipients, (c) the progress of the processing during the period since their previous notification or information, (d) the logic of the automated processing, (e) where applicable, the correction, deletion, or blocking (locking) of data whose processing is not in accordance with the provisions of Law 2472/1997.
  • The right to object to the processing of data concerning them.
  • The right to temporary judicial protection.
  • Participants' consent to the collection and processing of their personal data may be revoked at any time, but without retroactive effect.

www.hechoropa.com complies with all its obligations imposed by law. The subject of personal data has the right to request at any time the cessation of sending by www.hechoropa.com of the above informational and advertising-promotional material. In order to exercise the right to object granted by Law 2472/1997, the personal data subject must request in writing from the Controller a specific action, such as the correction of the personal data concerning him, their temporary non-use, their binding, their non-transmission, or their deletion.

If the user/visitor voluntarily discloses his/her personal or sensitive data through this website directly to third parties, it is up to him/her to investigate the terms of protection of such data by said third parties. The user/visitor accepts that www.hechoropa.com has no responsibility whatsoever for such disclosures and for any subsequent use of said data by other persons. Similarly, www.hechoropa.com bears no responsibility whatsoever for any disclosure by users/visitors of this website of personal and/or sensitive data of third parties through the website without the prior consent of the interested data subject.

Each user/visitor guarantees the accuracy and authenticity of the personal data concerning him/her that he/she submits to www.hechoropa.com as well as his/her right to submit such data.

www.hechoropa.com opposes the collection of personal data of minors and its policy is not to collect or process data of these persons.

Why do we use cookies?

Our primary goal is to continuously improve the browsing experience of our site visitors. To achieve this and to meet your every need, we use data that exclusively concerns your preferences while browsing our site.

What are cookies?

Cookies are pieces of information, which in the form of very small text usually consisting of letters and numbers, are stored in the browser you use (Chrome, Mozilla Firefox, etc.), helping our site function more efficiently. There are 4 different types of cookies:

Functionality Cookies: They allow the performance of basic site functions, such as adding products to the cart and saving products to the wishlist.

Preference Cookies: These cookies "remember" your preferences while browsing our site, so that we can recommend the appropriate products based on your needs.

Advertising Cookies: With advertising cookies we aim to show you advertisements relevant to your interests, so that we do not bother you with unwanted messages.

Analytics Cookies: They allow us to evaluate the effectiveness of the various functions of our site, so that we can continuously improve the experience we offer you.

Applicable law

The above Terms are subject to Greek law and shall be interpreted in accordance with it. If any provision is deemed invalid or voidable by the competent Greek court, it shall cease to be valid, without this affecting the validity of the remaining Terms. Any dispute arising from the use of this website or relating to these Terms shall be subject to the jurisdiction of the competent courts of Athens.

According to Directive 2013/11/EC, which was incorporated in Greece by Joint Ministerial Decree 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his professional capacity) and has any problem with a purchase made from our Website, he may initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ADR platform) available at
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

No. G.E.MI 035234516000
Name GEORGIOS LIAKOPOULOS